STUDIO POLICIES

and How You Should Prepare

Health Safety Protocols

Regarding COVID, etc, here's what to expect when you come to the studio for your appointment or class as we follow the CDC and WHO's guidelines for prevention and spread of COVID-19 and its variants:

*  If you feel sick or are sneezing or coughing frequently due to seasonal allergies, please stay home.

*  Upon arrival,  please wash your hands before beginning your appointment or class.

*  Clients must sign up for class or an appointment at least 30 minutes prior to class or appointment time.  Please register first through this site by clicking the 'Book Today' button above or call the studio at 412-482-4921.

​*Please understand that the schedule could change based on safety protocol.  Always check the class schedule.

Payment Policy

Payment is due at the beginning of each Appointment or Class Package renewal. Cash, Check, Venmo and Major Credit Cards are accepted. Reservations for Appointments or Classes must be PREPAID to hold your Appointment or Class time. Consider renewing your package on or before your current package runs out/expires to reserve your desired time. Rates are subject to change. All sales final, no refunds.  All prices subject to change without prior notification.

Cancellations

Kindly give 24 hour notice for Appointment (Private or Duet) cancellations. This will be considered an Early Cancel and you will not be charged for that Appointment. Kindly give 8 hour notice for Class (Group). Cancellations made outside of required time restrictions are considered Late Cancels and are subject to full charge or Late Cancel Fee with exception for illness or emergency. An Appointment or Class may be Gifted to a friend or family member as another option when canceling is necessary.

Consideration

Please enter and exit the studio in a quiet and courteous manner as other classes and appointments will oftentimes be in progress.  Please turn off all mobile devices prior to the beginning of each class. No one will be permitted to participate in class more than 10 minutes late, for the safety and consideration of yourself and others in class. If you must leave a class early, please do so as quietly as possible. Please refrain from wearing perfumes while in the studio.  Please take off shoes upon entering the studio.  Street shoes are not permitted in the studio.

Attire

Fitness wear is recommended. Avoid zippers, large buttons and overly flowy material as these things can get caught in equipment. Please leave your jewelry at home. No one will be permitted to use the AntiGravity® Harrison Hammocks while wearing jewelry. This includes necklaces, rings, watches and dangling earrings. The jewelry can get caught in the Hammock and hurt you/put holes in the Hammock. You’ll want to wear a long-sleeved shirt and fitted leggings or fitted shorts for AntiGravity®. Please wear socks, though you may need to take them off from time to time. Please bring a small towel.

Scheduling

Classes require reservations ahead of time 45 minutes before the class begins. This is because instructors need to know how they should prepare for class/set up the studio. Always check the MindBody App online via sthielpilates.com or by downloading the FREE MindBody App to your smart phone or call the studio (412-482-4921) for possible last minute schedule changes and during inclement weather. Though we do our best to keep intended schedules or inform clients of changes ahead of time.

Please know that at least two participants must be signed up for a group class in order for that group class to continue (this ensures that the instructor's fee is paid to them).  If only one participant is signed up for the group class, the following will occur...

*the client will be notified at least 1 hour before class time via text, email, phone call or all three

*the client will have the option to save their pass and class will be canceled

*the client has the option to continue with the class as the only participant and by using TWO of their group passes

Please leave valuables at home. STHIEL PILATES not responsible for lost/stolen articles.